2-Week Risk Free Trial

Love It - Or return it.

We know buying a new e-scooter is a big decision. So we’ve made it easier than ever to try one out.

For 2 full weeks, you can take your scooter on your commute, to the gym, the dairy, or just out for a cruise

If it's not the right fit we’ll come pick it up and give you a refund minus a small restocking fee.

No stress. No pressure. No awkward calls.

Get my 2-week trial

How it works

  • 1. Order your scooter

    Check out like normal. All scooters come with a 2-week trial by default.

  • 2. Ride it like you own it

    Use it every day. Test it on hills. Try it with groceries. Take it to work or school.

  • 3. See if it fits your lifestyle

    If it’s not the right fit, email us within 14 days of delivery.

  • 4. Easy pickup + Refund

    We’ll arrange a free return pickup and refund you. No hassles.

Why we do it?

We’re confident you’ll love the ride.

But if you don’t — we don’t want you stuck with something that doesn’t work for your life.

This is about finding the most comfortable, practical e-scooter for your everyday routine. And the best way to know is to actually try it.

Get my 2-week trial

Trial Rules: Just a Few Things to Know

When does the trial start?

Your trial begins on the day your FreeRoam scooter is delivered. That gives you 14 full days to ride it in your daily routine — to work, the gym, or the dairy.

What's can I do during the trial period?

You get full access to your FreeRoam scooter for 2 weeks. Use it like it’s yours — just ride responsibly. If you’re not loving it, we’ll take it back for free.

What is the restocking fee?

We charge a 15% restocking fee to cover the cost of inspecting and cleaning returned scooters. It also helps keep our 2-week trial program fair and sustainable

What if I want to return it?

No problem. Just contact us within 14 days of delivery and we’ll organise a free pickup. Once we’ve received and inspected the scooter, you’ll get a full refund.

Is normal wear and tear okay?

Yep! We expect some dust from daily use. Just keep it in good condition and ride it on streets/footpaths like normal.

What voids the trial?

Returns may be declined if the scooter is:

  • Damaged (cracks, dents, broken parts)
  • Misused (e.g. off-road riding, water damage, stunts)
  • Missing parts (like the charger or tools)
  • Modified or tampered with



What do I need to return with the scooter?

  • The scooter
  • Charger
  • Any Tools / Accessories that came with it

Who can use the trial?

The trial is available to Auckland customers only, and limited to one trial per household.

What if I’m using a payment plan?

If you return the scooter within the trial period, your payment plan will be cancelled and any payments made will be refunded.