Shipping & Delivery Policy

Date: 2026

This policy outlines how FreeRoam processes, dispatches, and delivers orders within New Zealand.

⸻

1. Order Processing Time

In-Stock Items
Orders for in-stock products are typically processed and dispatched within 1–2 business days of payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

⸻

2. Delivery Timeframes (New Zealand)

Estimated delivery times after dispatch:
 • North Island: 2–4 business days
 • South Island: 3–6 business days
 • Rural deliveries: Please allow an additional 1–2 business days

Delivery timeframes are estimates and may vary due to courier demand, weather, or public holidays.

⸻

3. Pre-Orders

Pre-orders are clearly identified on the product page with an estimated dispatch month.
 • Estimated dispatch timeframes are provided at the time of purchase.
 • Delivery timing begins once the item has been dispatched.
 • Customers will receive tracking information once their order ships.

If there is a significant delay beyond the advertised dispatch timeframe, customers will be notified and may request a refund.

⸻

4. Shipping Costs

Shipping costs (if applicable) are displayed at checkout before payment is completed.

Where a promotion includes free shipping, this applies to standard NZ delivery only.

⸻

5. Tracking Information

Once dispatched, customers will receive a tracking number via email.

It is the customer’s responsibility to ensure delivery details are accurate at checkout.

⸻

6. Delivery Responsibility

FreeRoam remains responsible for your order until it is delivered to the address provided at checkout.

If your parcel is lost or damaged in transit:
 • Please contact us within 7 days of the expected delivery date.
 • We will work with the courier to investigate and resolve the issue.
 • Where required under the Consumer Guarantees Act, a replacement or refund will be provided.

⸻

7. Delivery Issues

We are not responsible for:
 • Delays caused by courier networks, weather events, or public holidays.
 • Incorrect delivery details provided at checkout.
 • Unattended deliveries where the courier confirms successful delivery.

If a parcel is returned to us due to incorrect details or failed delivery attempts, re-shipping fees may apply.

⸻

8. Warehouse Location

Orders are dispatched from our Auckland warehouse.

⸻

9. International Shipping
Currently, FreeRoam only ships within New Zealand only unless otherwise stated.

⸻

10. Contact

For shipping enquiries:
Email: hello@freeroam.co.nz
Website: https://freeroam.co.nz